Team Training
Training your team will actually use.
Every workshop is built around a problem practices tell Maria about every single week. Pick the one that is costing you the most right now, or bundle them into a series that builds skill on skill.
Most training fades by Monday morning.
The session was great, everyone nodded along, and a week later the team is right back to old habits. Maria designs every workshop around how adults actually learn, drawing on Malcolm Knowles’ principles of adult learning, Bloom’s Taxonomy for clear learning objectives, and Kirkpatrick’s Four Levels of evaluation, so the skills keep showing up long after the room empties.
Workshops
Fix what is actually breaking
Each workshop runs 60 to 90 minutes, in person or virtually, and can be tailored to your team, your software, and your client base. Every one stands on its own and builds on the others.
DiSC Workshop • Team Culture
Front vs. Back, Finally Solved
The front desk thinks the treatment team ignores the schedule. The treatment team thinks the front desk overbooks. Everyone is frustrated, and clients can feel it the moment they walk in. Sound familiar?
Using DiSC, Maria helps both departments see how the other side thinks, works, and communicates under pressure. Together, the team maps its biggest friction points and builds simple handoff agreements that turn finger-pointing into teamwork.
Your team walks away able to:
- Understand how each department’s priorities shape the way they communicate
- Raise problems with shared language instead of blame
- Follow clear handoff agreements for check-in, callbacks, and the day’s schedule
Part of the DreamTeam Culture series
DiSC Workshop • Team Communication
Same Team, Different Language
The same message lands perfectly with one teammate and starts a fire with another. Instructions get missed, feelings get hurt, and the manager spends half the day translating.
In this interactive DiSC session, every team member discovers their own communication style, learns to recognize the styles around them, and practices adapting how they give and receive information so fewer things get lost in translation.
Your team walks away able to:
- Name their own DiSC style and what they need from others
- Spot a teammate’s style and adjust in the moment
- Give direction and feedback that actually lands
Part of the DreamTeam Culture series
Team Culture • Conflict Management
The Drama-Free Zone
This workshop teaches teams to address conflict directly and respectfully before it turns into gossip and turnover. Teammates practice real conversations using the Center for Creative Leadership’s SBI (Situation, Behavior, Impact) feedback model, so tough talks start to feel doable.
Your team walks away able to:
- Go to the source instead of the break room
- Share concerns respectfully using the SBI model
- Agree on team norms for handling conflict going forward
Part of the DreamTeam Culture series
Client Communication • Practice Growth
From Hello to Booked
The phone rings, a caller asks how much a vaccine costs, and they hang up to call the next clinic on the list. The new clients who do book come in once and never come back.
Maria teaches your client-facing team how to turn price-shopping calls into booked appointments and first visits into lasting relationships. Teams practice leading with value, building rapport fast, and making every new client feel like they just found their practice.
Your team walks away able to:
- Answer price-shopper calls in a way that builds value and books the visit
- Deliver a first-visit experience new clients want to repeat
- Follow up in ways that bond clients to your practice
Part of the Client Communication Gold series
Client Communication • Treatment Plans
From Estimate to Yes
The doctor builds a thorough plan, the estimate hits the counter, and the client goes quiet. They decline, ask to think about it, or approve only the least expensive line, and the patient goes home without the care it needed.
This workshop gives your team a confident, compassionate way to walk clients through treatment plans and estimates. Teams practice connecting every recommendation to what it means for the pet, talking about cost without apologizing for it, and offering options that keep care moving forward.
Your team walks away able to:
- Present treatment plans starting with the pet’s needs, then the investment
- Respond to cost concerns with empathy and realistic options
- Guide clients to a clear decision and next step before they leave
Part of the Client Communication Gold series
Client Communication • De-escalation
Calm the Storm: De-escalation for the Toughest Moments
An upset client raises their voice at the front desk, the lobby goes quiet, and your newest team member freezes. Moments like these drain your people and send them home wondering if this job is worth it.
Maria gives your team a simple, repeatable way to stay calm, lower the temperature, and move an upset client toward a solution. Leaders also get clear guidance on when to step in and how to back their people up.
Your team walks away able to:
- Recognize escalation early and respond before it boils over
- Use calming words and body language under pressure
- Know when and how to hand off, and how to reset afterward
Part of the Client Communication Gold series
Training Series
Better together: bundle the workshops into a series
One great session gets people talking. A series changes how your practice runs. Each series delivers three workshops in an order that builds skill on skill, with reinforcement between sessions so the habits stick.
Client Communication Gold
For practices that want every client interaction, from the first phone call to the toughest conversation, to build loyalty.
- From Hello to Booked (new client conversion)
- From Estimate to Yes (treatment plans)
- Calm the Storm (de-escalation)
The goal: more booked appointments, more treatment plans accepted, and a team that feels confident with even the toughest clients.
DreamTeam Culture
For practices tired of drama, department silos, and losing good people they never wanted to lose.
- Same Team, Different Language
- Front vs. Back, Finally Solved
- The Drama-Free Zone (conflict management)
The goal: a team that communicates clearly, works across departments, and handles conflict before it costs you your best people.
Leadership Development
For the people leading the team
Multi-Hospital Leadership Programs
Maria has trained regional managers and practice managers for corporate veterinary groups and led cross-hospital training groups. Programs run in person, virtually, or as a blend across your sites.
Virtual Leadership Cohorts
Small-group cohorts that build team training and development skills over four live virtual sessions. Participants learn alongside peers from other practices and leave with a plan they can put in place right away. These are great for corporate groups with multiple locations.
Leadership and Practice Management Coaching
One-on-one coaching for practice owners and managers, structured around motivational interviewing. Bring the challenge that is keeping you up at night and leave each session with a clear next step.
Custom CE and Corporate Workshops
Need something specific for your conference, group meeting, or leadership retreat? Maria builds custom sessions on topics like accountability, one-on-ones, and team celebration, each with clear learning objectives and plenty of hands-on practice.
How It Works
1
Discovery Call
Maria learns about your team, your goals, and what has or has not worked before, so the training fits your culture instead of fighting it.
2
Custom Plan
You receive a tailored plan with learning objectives, an agenda, and the format that works best for your schedule, whether that is one workshop or a full series.
3
Deliver and Follow Through
Maria leads the training live, in person or virtually, then helps your leaders reinforce the skills so the change sticks well past the session.
All training is available in English and Spanish.
Book a Discovery Call
Let’s find the right training for your team
Tell Maria a little about your practice and what you want to change. As soon as you submit, you can pick a time for a free discovery call, and Maria will come ready, having already read your answers. It takes about two minutes.
Let's Talk
Ready to bring Maria to your stage, your team, or your practice?
Whether you are planning a conference, building a leadership program across your hospitals, or looking for a fresh voice at your next team meeting, Maria would love to hear what you have in mind. Share a few details about your event or your team, and she will follow up with you personally.
- Keynotes and conference sessions
- DiSC communication training
- Corporate and CE workshops
- Leadership and practice management coaching
Available in English and Spanish